Sunday, October 22, 2017

Looking for Gravitas

Lately, a few female friends as well as myself have experienced career jolts, and in some cases setbacks, due to our apparent "lack of gravitas". Unfortunately gravitas isn't something we can take a class on, or buy off a shelf. We are not even sure what it means, or how to go about finding & attaining it.

So we've all been doing our research. The closest I have come to something interesting has been this article, by David Peck from Goldstone.

I will copy past the article here so that I don't lose track of it if the link goes down, as internet tends to:

How to Command the Room and Get Your Gravitas On

If you’ve realized — or received feedback — that you need to develop your “executive presence,” you’re certainly not alone. For most people promoted to senior positions, it’s not standard equipment. It takes a bit of concerted effort to learn.
I’ve coached many leaders to upgrade their executive presence. My clients know that to operate effectively at the senior level, you need to be viewed as influential by colleagues, and to do that, it’s critical to be mindful of what you say, and how and when you say it. With some investment in finding an authentic and influential form of your own voice, you are more likely to be a member of (rather than a visitor among) your senior colleagues. Having an influential voice among those at the big table is what’s often referred to as “gravitas.”
grav·i·tas (grāv’ĭ-täs’) n. (source: dictionary.com)
Substance; weightiness: a frivolous biography that lacks the gravitas of its subject.
A serious or dignified demeanor: “Our national father figure needs gravitas, [but] he’s pitched himself as the kid brother” (John Leo).
In the context of leadership, here are six practices to upgrade your own gravitas:
1. Be poised and assured in the value of your own contribution
Gravitas requires remaining calm, even under fire, and finding within yourself the assurance that your value at the table is constant and worthwhile, without having to prove it (e..g, trying to be the smartest person in the room, dominating air time, or needing to be right.) It’s natural, particularly when awed or even intimidated by the intellects or accomplishments of others around you, to devalue or marginalize yourself in subtle but noticeable ways. Don’t give in to such fear, but simply notice it in the moment, and dismiss it without reacting to it. Your value to the discussion remains constant no matter who else is in the room.
2. Use great judgment about using assertions, questions, and silence
Being judicious about what and when to assert, when to inquire, and when to use attentive silence is key to gravitas. When asserting your ideas keep it short, simple, clear, and contextualized by the current discussion. Don’t restate other’s ideas. When in doubt, less is more. When you are silent, be present by active listening and staying off your devices. Listen like it matters. When asking questions, keep them on topic or message, short, and oriented toward “what” and “how” and certainly not “why,” and toward the future or present, rather than the past.
3. Avoid unhelpful verbal habits
Minimize verbal mannerisms such as “um” and “you know?” and “you know what I mean?” and “like,” and any other filler words or phrases (e.g., “...at the end of the day,” and “to be honest,” and “In my opinion,” etc.) that may sound like nervous habits or ticks. Watch the tendency to “up talk”—that is, don’t end declarative sentences or phrases with an upward inflection, like a question. I often use video practice to show a client these habits, which tend to hide in their blind spot.
4. Be confident and kind, without being arrogant
Arrogance and gravitas simply don’t coexist. When you’re perceived as arrogant, you’re trying too hard. Others read it as overbearing and insecure. People who deserve their seat at the table don’t have to buy it at every meeting. You have nothing to prove. You certainly don’t have to “win” with any particular idea, point, or deep thought. You don’t want to throw your colleagues under the bus, even when you think they deserve it. Treat those you don’t respect with respect. Remember, others with gravitas are doing that already.
5. Watch your body language
80 percent or more of your communication is non-verbal — while that’s a common statistic, it’s often underplayed or disregarded. How you show up physically — arms crossed or not, sitting back or forward, how stressed you seem, how fast you walk in and out of the room — these all shape or limit your impact among your senior colleagues. Noticing your own body language is critical to establishing a strong executive presence.
6. Observe yourself and the situation as you participate
For all of the above to work, you need to monitor yourself and others as you participate. What’s my role here? What’s unspoken here? Where should we head with this, and how is my participation helping, neutral or hindering that direction? What’s needed here? These are all self-monitoring questions that can help you adjust your impact for the better in real time.
When done right, gravitas is not a mask—it’s effectively adding your unique value to important discussions while minding and maintaining important relationships.
When gravitas is lacking, people know it, and when it’s present, they take notice: “She can really hold a room.” “His ideas are always welcomed by the board, even when there’s debate or disagreement.” “When she speaks, people sit up and take notice.”
Get your gravitas on, and your leadership is upgraded. Your contributions at the senior most levels will have the impact and be given the consideration they are due.

Saturday, October 14, 2017

Ample levels of disengagement


I was forwarded this article yesterday which calls Ethiopian Airlines the 'Pride of Africa' vs. SAA, which is referred to as Africa's Shame. I do think SAA could probably do better with management, but I also think that SAA does not have the same opportunities that Ethiopian airlines has. For starters, Ethiopian Airlines is based in a country with among the cheapest labor abundance in the world. Working in Ethiopian airlines, even if in the grand scheme of things isn't a glamour job, is a privilege.

To boot, Ethiopian Airlines, having had to survive in a country where it did not have access to ... well, anything, had to build its own expertise in-house horizontally and vertically over many, many decades. It has its own Flight School, churning out enough Pilots and Flight Attendants to service its needs and other airlines on a regular basis; it has it's own technical school for its mechanics, and last I heard, it also handled its own catering services. Recently it also made a move to fold the terminal management into its list of responsibilities -- as the terminal management process was, quite frankly,  an embarrassment to the airline.

Recently, when I was flying to Botswana, I boarded a SAA plane late, necessitating two guys who were already seated on my row to get up to let me access my window seat. As I was passing by I noticed that the seat separator between them had fallen apart. The plastic cover was detached for its metal base, exposing tangled wires and inner workings that probably were never meant for passenger consumption. I pointed it out to them, in case they hadn't noticed, and as they came back in they started putting things back, as much as one can do of broken seat parts.

Right around then a SAA flight attendant walked past our row, so the guy at the isle pointed to their maintenance project to say, "hey, your seats are falling apart!".

The flight attended responded with a sheepish smile, "My seats? I don't own seats. I don't won a plane!"

Right there, I thought, was why SAA was crumbling. Lack of ownership and basic tenets of service bundled into one is the calamity that we all know as SAA.

Still, SAA remains one of my airlines of choice. Let's hope it holds on long enough for a revival fitting its stature.